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We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information.
EFFECTIVE DATE: Oct 10, 2024
We are delighted that you have shown interest in the services of Allignx (hereby collectively referred to as “we”, “us”, “our”) which are provided via the Allignx mobile application, and website (hereinafter collectively referred to as the “Platform”). Data protection is our utmost priority. The use of the Platform is possible without any indication of personal data; however, if a data subject wants to use special services via our Platform, processing of personal data may become necessary. If the processing of personal data is necessary, and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, GPS location information, e-mail address, or telephone number of a data subject shall always be in line with applicable data protection laws and in accordance with the applicable specific data protection regulations applicable to us. This Privacy Policy for U.S. States pertains to individuals defined as “Consumers” under various U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act, the Utah Consumer Privacy Act, Connecticut’s Act Concerning Personal Data Privacy, Chapter 603A of the Nevada Revised Statutes, and any related laws, regulations, or amendments (collectively referred to as “U.S. Privacy Laws”). Utilizing this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed through this data protection declaration, of the rights to which they are entitled.
As the controller, Allignx has implemented numerous technical and organizational measures to ensure the complete protection of personal data processed through this Platform. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
The depiction of our data handling practices within this Privacy Policy encompasses the preceding twelve (12) months leading up to the “Last Updated” date and will be revisited at least annually. Additionally, this Privacy Policy extends to our present data practices, serving as a form of “notice at collection” for your benefit. In the event of any novel or significantly distinct processing activities not delineated in this Privacy Policy, we will adhere to the requirements stipulated by U.S. Privacy Laws. This may involve furnishing supplementary information at the point of data collection or revising this Privacy Policy accordingly.
We collect personal data from you when you provide it to us directly and through your use of the Platform. This information may include:
In addition, we may collect the following information from both the Users and Service Providers:
Name, Phone Number, email, Profile picture, Address, Payment Methods like CC, Bank Account, Location
Name, Phone Number, email, Profile picture, Address, Bank Information, Location, Business information like Description of business, services offered, Years of service, pictures of the business, Drivers license, Insurance info, Licensing info, and other related information to verify the account such as work history, Licenses and certifications, government issued identification documents, professional licenses and certifications.
The app accesses your device’s location data solely to determine your current location for the purpose of adding either a Customer’s or Service Provider’s address into the system, enabling accurate service delivery. This location data is not shared with, or disclosed to, any third parties.
We refrain from intentionally gathering personal data from individuals who do not meet the minimum age requirements outlined herein. To utilize our services, individuals must be at least 16 years old or have reached the age of majority in their respective jurisdiction, whichever is higher. Those falling below the specified age may access our services solely through the account of a parent or legal guardian, and with their active participation. Should you, as a parent or legal guardian, suspect that your child has provided personal information (“PI”) to Allignx without your authorization, you have the option to request the removal of such information by reaching out to us at support@allignx.com.
Depending on how you use our Platform, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
We rely on the following legal basis, under data protection law, to process your personal data:
In order to complete a purchase, you may be required to furnish a valid payment method such as a credit card. Your payment data will be gathered and processed by our authorized payment partners. As part of our standard transaction processing procedures, we do not directly acquire or retain credit or debit card numbers. Should we facilitate purchases through a third-party platform (e.g., in-app purchases), the payment method registered with that platform will be utilized for billing. Should you opt for payment via bank transfer, you will need to supply the relevant bank account particulars.
Depending upon your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via email at support@allignx.com Clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. service requests, and status confirmations, and information about your legal rights).
You may also see ads for our Platform on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Platform). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.
We share customers’ personal data with third parties in the following circumstances:
If we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy. Otherwise where we have your consent or are otherwise legally permitted to do so.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase through the Platform, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
We implement a combination of physical, technical, and organizational security measures to protect your data from unauthorized access or inadvertent disclosure. However, despite our best efforts, no information system can guarantee absolute security, so we cannot provide a 100% assurance of the security of your information. Users also bear responsibility for ensuring the safety of their data.
We encourage you to utilize a unique and difficult-to-guess password for your account and refrain from sharing it with others. Grant access rights only to individuals whom you know and trust, exercising caution even in granting such access. Regularly monitor your account activity. If you suspect unauthorized access to your account, please contact us immediately for investigation.
You may receive other people’s data in using our service. If you receive information from other users, you must process that information in compliance with applicable laws, including those concerning privacy, data security, and online marketing.
We reserve the right to disclose your data in response to official requests, such as court orders, subpoenas, search warrants, or national security requests, received from government authorities or parties involved in legal proceedings (“requests”).
For requests originating from foreign jurisdictions, we typically adhere to a standard where we disclose information in good faith, provided it complies with both U.S. law and local regulations. In all instances, we retain the discretion to raise or waive any legal objections or rights available to us.
In situations where there is a reasonable belief that an individual’s life is in jeopardy, such as instances of suicide threats, we may disclose user data to relevant entities capable of providing assistance.
User data may also be disclosed to report suspected criminal activities, including the exploitation of minors, to the National Center for Missing and Exploited Children (NCMEC), along with identifying information about the user responsible for uploading such content.
In cases involving legal claims against either our company or one of our users, we reserve the right to disclose user data. This may include sharing Digital Millennium Copyright Act (DMCA) or other takedown notices with affected users, and if challenged, sharing the user’s response with the complainant.
Additionally, in the event of a potential acquisition of our company, either in part or in whole, by a third party, we may share your data with potential transaction partners, advisors, and other relevant parties. We will endeavor to ensure that the acquiring entity agrees to adhere to the terms outlined in this Privacy Policy to the best of our ability.
We afford you various options regarding your data:
We may, upon obtaining your consent, send push notifications through our Platform. You can opt out of these notifications by declining them or adjusting the Platform’s settings accordingly. Additionally, subject to your consent, we may send SMS messages to your mobile phone for authentication and security reasons. You have the option to opt out of receiving such messages at any time.
We extend the privacy rights described in this section to Consumers (users who are residents of certain states, as defined above). For residents of states without specific Consumer privacy rights, we will still entertain requests but retain the discretion to determine how we handle such requests.
Any request you submit to us is subject to an identity verification process (“Verifiable Consumer Request”), as outlined in the Verification of Your Request section below.
To submit a request, excluding a Do Not Sell/Share/Target request, please use one of the following methods:
Send an email to legal@allignx.com
For instructions on submitting a Do Not Sell/Share/Target request, refer to the respective section below.
Certain information we retain about Consumers, although technically considered Personally Identifiable Information (“PII”), may not be adequately associated with the information provided by you when making the request. For instance, if you provide your name and email address when submitting a request, we may be unable to link that information to certain data collected on the Platform. In cases where such association cannot be established, we are consequently unable to link such information to you and therefore cannot include it in our response to those requests. If compliance with a request is not feasible, we will elucidate the reasons in our response.
We will exert commercially reasonable efforts to identify PII that we collect, process, store, disclose, and otherwise utilize, and to address your privacy-related inquiries. Typically, we do not impose a fee for fully addressing your requests; however, in certain circumstances permitted by U.S. Privacy Laws, we reserve the right to charge a reasonable fee or decline to act upon a request if it is excessive, repetitive, unfounded, or overly burdensome. Should we deem a fee necessary or opt to refuse a request, we will provide notice explaining the rationale behind our decision in our response to you. You will receive a cost estimate and the opportunity to accept such fees before any charges are incurred for addressing your request.
Upon submission of a request, we will verify your identity to ensure that you are indeed the individual you claim to be. If you are acting on behalf of another person, we will verify that you are authorized to make the request on their behalf (refer to our “Authorization of an Agent” section below). Additionally, we will cross-reference the information provided by you to confirm the presence of Personally Identifiable Information (PII) associated with you in our systems. Initially, we request that you provide us with, at a minimum, your full name and email address. Depending on the nature of the request and the availability of the provided email address in our records, we may require further information from you to verify your identity as the requester. We will assess the information furnished as part of your request and may solicit additional details via email or alternative means to finalize the verification process. Your Right to Know, Right to Know, Right to Delete, or Right to Correction request will only be fulfilled once we have received adequate information to reasonably verify that you are the Consumer referenced in the request. However, opt-outs of Sharing, or limitations of Sensitive PII requests, do not undergo the same verification process, although we may implement authentication measures if fraud is suspected (such as confirming access to the provided email address).
The verification criteria we apply for each request type may differ. We verify category requests and certain deletion and correction requests (those of less sensitive nature) to a reasonable degree of certainty. This may involve matching at least two data points provided by you with our maintained data points, which we have deemed reliable for verification purposes. For deletion and correction requests concerning more sensitive PII, as well as specific pieces requests, we apply a verification standard of reasonably high certainty. This entails matching at least three data points provided by you with our maintained data points, deemed reliable for verification purposes. Additionally, it may involve obtaining a signed declaration from you, under penalty of perjury, confirming your identity as the individual whose PII is the subject of the request.
If we are unable to verify you for certain requests due to incomplete or insufficient information, we will still undertake certain actions as mandated by applicable U.S. Privacy Laws. For instance, if you are a California Consumer:
In the event of an unverifiable deletion request, we will direct you to this Privacy Policy for a general outline of our data practices.
If we cannot verify your specific pieces request, we will treat it as a categories request.
You have the option to designate an authorized agent to submit a Consumer request on your behalf. To validate the authority of an agent submitting a request on your behalf, sufficient evidence must be provided demonstrating that you have granted authorization. This may include, at a minimum, evidence of signed permission to submit the request. Additionally, in accordance with U.S. Privacy Laws, we may require you, the Consumer, to either verify your own identity or directly confirm with us that you have provided permission to the agent to submit the request.
Under the applicable U.S. Privacy Laws, Consumers possess the following rights, which can be exercised directly or, in certain cases, through an authorized agent:
Depending on your state of residency, you may have the right to instruct businesses to restrict their utilization and disclosure of Sensitive PI if it extends beyond certain internal business purposes. Should this right be applicable, we will interpret such a request as a withdrawal of any consent you may have provided for the processing of Sensitive PI.
Categories: If you are a California resident, you retain the right to request specific information regarding our collection, usage, and disclosure of your PI over the preceding 12-month period pertaining to categories of PI. This includes the right to ascertain whether we are processing your personal information and to receive information on the categories of PI collected, sources of PI, business purposes for collection or sale, categories of PI disclosed for business purposes, and categories of PI sold or shared.
Specific Pieces: You hold the right to request a portable copy of the specific pieces of PI collected about you. Please note that the retention period for PI varies, and thus, certain information collected about you may not be retained for 12 months and may not be included in our response.
You have the right to confirm whether we are processing your PI and to access your PI, as previously described.
You possess the right to request the deletion of some or all of the PI we have about you. Following confirmation of your deletion request as a Verifiable Consumer Request, we will take steps to permanently erase your PI from our existing systems, de-identify your PI, or aggregate your PI with other information, subject to permitted retention exceptions.
You may request corrections to inaccuracies in your PI maintained by Allignx.
Under various U.S. Privacy Laws, Consumers have the right to opt out of certain processing activities. Opt-out mechanisms are available for both cookie PI and non-cookie PI. Please refer to the respective sections above for instructions on opting out.
While we may engage in processing activities constituting automated decision-making or profiling under the CCPA, the updated regulations of the CCPA have not yet provided definitions for these concepts, nor have they outlined associated opt-out and access rights. Presently, we do not engage in profiling to produce legal or similarly significant effects. If our practices change, we will update this policy accordingly, providing you with the right to opt out of such activities as mandated by applicable U.S. Privacy Laws, subject to any exceptions.
You have the right not to receive discriminatory treatment for exercising your privacy rights, as prohibited by U.S. Privacy Laws.
Residents of certain states, such as Colorado, Connecticut, and Virginia, have the right to appeal a decision regarding a privacy request. Instructions for exercising this right will be provided in the response email containing our decision.
Residents of Nevada hold the right to opt out of the sale of certain “covered information” gathered by operators of websites or online services. Currently, we do not engage in the sale of covered information as defined by this law, nor do we have intentions to do so in the future. However, if you wish to opt out of any potential future sale of personal information covered by this Act, you can provide us with your name and email address via legal@allignx.com. It is your responsibility to update any changes in your email address through the same method, and we are not obliged to cross-reference other emails you may have provided for different purposes. We will retain this information and contact you if our intentions change. At that point, we will establish a process for verifying your identity and providing verified consumers with the opportunity to complete their opt-out.
In order to enable secure authentication features within our services, such as one-time passwords (OTPs) sent via SMS or voice call, we utilize the services of a third-party communication provider, Twilio, Inc. Twilio’s API allows us to integrate these OTP functionalities into our platform.
If you are a user of our services and choose to authenticate using a phone-based OTP, Twilio may need to collect and process certain personal information about you, such as your phone number, in order to deliver the OTP message. Twilio acts as an independent controller of this data, and their privacy practices are governed by Twilio’s own privacy policy, which can be found athttps://www.twilio.com/legal/privacy. We encourage you to review Twilio’s privacy policy to understand how they may collect, use, and protect your personal information in the context of the services they provide to us.
We have implemented appropriate safeguards in our use of Twilio’s services to protect your personal information and ensure it is processed in accordance with data protection laws. However, the handling of your data by Twilio is outside of our direct control. If you have any questions or concerns about Twilio’s privacy practices, please contact them directly.
On this Platform, the controller has integrated components of Stripe. Stripe is an online payment service provider. Payments are processed via so-called Stripe accounts, which represent virtual private or business accounts. Stripe is also able to process virtual payments through credit cards when a user does not have a Stripe account. A Stripe account is managed via an e-mail address, which is why there are no classic account numbers. Stripe makes it possible to trigger online payments to third parties or to receive payments. Stripe also accept trustee functions and offers buyer protection services.
Any processing fees, transaction charges, or similar costs incurred through Stripe are non-refundable. In the event of a refund or cancellation, such charges will be deducted from the amount refunded to the user, if applicable.
Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc.
If the data subject chooses “Stripe” as the payment option on the Platform, we automatically transmit the data of the data subject to Stripe accordingly. By selecting these payment options, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to Stripe is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to Stripe, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between Stripe and the controller for the processing of the data will be transmitted by Stripe to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
Stripe will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfil contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from Stripe. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of Stripe may be retrieved underhttps://stripe.com/en-in/privacy.
To enable high-quality video features within our Platform, we integrate Agora, a third-party service provider that specializes in real-time video and voice functionality. Agora’s API allows us to provide seamless video communications as part of our services, enhancing user engagement and experience.
If you participate in video calls on our Platform, Agora may collect and process certain personal data, such as your device’s IP address, audio, and video data necessary to establish and maintain the connection. Agora operates as an independent controller of this data, governed by Agora’s own privacy policy, accessible athttps://www.agora.io/en/. We encourage you to review Agora’s privacy policy to understand their practices regarding the collection, use, and protection of your data during video sessions on our platform.
We have implemented safeguards to protect your personal data in our use of Agora’s services in compliance with applicable data protection laws. However, Agora’s processing of your data is beyond our direct control. For questions about Agora’s privacy practices, please contact Agora directly.
Our Platform uses Amplitude, a third-party service provider, to gain insights into user engagement and improve our marketing efforts. Amplitude enables us to analyze anonymized usage data, helping us understand how users interact with our services, allowing for enhanced and tailored marketing campaigns.
When using our Platform, Amplitude may collect information such as device identifiers, IP addresses, browsing activity, and usage patterns. This data helps us create more relevant and engaging content for our users. Amplitude acts as an independent controller for this data and processes it according to its privacy practices, outlined in Amplitude’s privacy policy athttps://amplitude.com/.
We are committed to protecting your data in compliance with applicable laws and have put safeguards in place to minimize any privacy risks associated with using Amplitude. However, Amplitude’s control over the data processing is separate from ours. Should you have concerns about Amplitude’s data handling practices, please reach out to them directly.
To provide accurate location-based services on our Platform, we incorporate HERE, a provider of digital mapping and location intelligence solutions. HERE’s technology enables us to offer navigation, geolocation, and other location-based features for enhanced service delivery.
If you opt to use location services, HERE may need to collect and process data, such as your IP address, GPS data, and location-based activity. HERE operates as an independent controller of this data, governed by its privacy policy athttps://www.here.com/. We recommend reviewing HERE’s privacy policy to better understand their collection, use, and protection of location information.
While we have implemented measures to protect user data in line with data protection laws, the management of your data by HERE is beyond our direct oversight. For any questions about HERE’s privacy practices, please reach out to HERE directly.
Our Platform uses Google Firebase to provide timely and relevant push notifications. Google Firebase enables us to send notifications directly to your device, ensuring you stay informed about updates, new features, and important alerts.
By subscribing to notifications, certain data, such as device identifiers, IP addresses, and in-app activity, may be collected and processed by Google Firebase to deliver messages effectively. Google Firebase acts as an independent controller of this data, and their privacy practices are described in Google’s privacy policy, available athttps://policies.google.com/privacy. We encourage you to consult Google’s privacy policy to understand how they handle your data in the context of Firebase services.
Our integration of Google Firebase includes measures to protect user data and adhere to relevant data protection regulations. However, Google Firebase’s handling of your information falls under their control. For questions or concerns about their privacy practices, please contact Google directly.
To provide personalized self-diagnosis tools on our platform, we incorporate Chat GPT-4o, an advanced language model designed to support users in obtaining quick, AI-driven assessments. Chat GPT-4o’s capabilities allow us to offer self-diagnostic responses based on information you voluntarily provide during interactions.
When using self-diagnosis, Chat GPT-4o may collect and process personal data, such as health-related queries, user input, and other details necessary for generating responses. OpenAI, the developer of Chat GPT-4o, acts as an independent controller of this data. OpenAI’s privacy practices are described in their privacy policy athttps://openai.com/policies/privacy-policy. We suggest reviewing OpenAI’s policy for insights into their data handling, usage, and security practices related to Chat GPT-4o.
While we have integrated measures to safeguard personal data, OpenAI’s processing of information is outside our direct control. For inquiries concerning OpenAI’s data privacy practices, please contact OpenAI directly.
We maintain your data for the duration of your account’s existence. Upon closure of your account, we will proceed to delete your data. However, certain information may be retained for specific purposes. This includes logs of automatically gathered data for internal analytics and security measures, your email address, tax information, communications exchanged with you, and transactional details for auditing, tax, and financial considerations. Once there is no longer a business necessity to retain your data, we will either delete it or anonymize it accordingly.
Should we receive legal process related to your account, we will retain your data for as long as we reasonably believe is necessary to comply with the legal requirements. Likewise, if we suspect that your account has been engaged in wrongful activities, we may preserve your data to protect or assert our rights.
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact us. We will clarify to the data subject whether the provision of the personal data is required by law, contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
If you have any queries on any aspect of our Privacy Policy, please contact us using the details provided below:
support@allignx.com
EFFECTIVE DATE: Oct 10,2024
Introduction
The California Consumer Privacy Act of 2018 (“CCPA”) grants California residents the rights to know about, delete, and opt-out of the sale of their personal information. It also mandates that businesses collecting or disclosing personal information provide notice of these rights and how California residents can exercise them.
If you are a Consumer under the California Consumer Protection Act you have certain rights in respect of your personal data, including the right to access, portability, non- discrimination, correct and request the erasure of your personal data.
Right to access
Right to non-discrimination
Right of erasure or deletion
Verifiable Customer Request
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
EFFECTIVE DATE: Oct 10, 2024
Introduction
This Cancellation and Refund Policy (“Policy”) governs the terms and conditions under which cancellations, refunds, and related matters are handled for Users (“Users”) and service providers (“Service Providers”) utilizing our home services platform (“Platform”). By using the Platform, all parties agree to abide by this Policy.
As described in more detail in section 2.3, a cancellation fee shall be applied for cancellations. We reserve the right to assess the circumstances surrounding the cancellation and, at our discretion, may waive the fee in cases of emergencies or other extenuating circumstances. Users must contact support to discuss any such exceptional situations.
This fee is implemented to compensate the Service Provider for the potential income loss they may incur due to the short notice of cancellation, which might prevent them from accepting other bookings during the same time slot. The cancellation fee also acknowledges the inconvenience caused to the Service Provider, who may have already made preparations or adjustments to their schedule to accommodate the booking. The collected cancellation fees are remitted directly to the Service Provider, less any applicable platform service charges, as compensation for the lost opportunity and disruption.
(a) The Customer is absent or unresponsive at the scheduled service location
(b) The Customer fails to provide access to the service site
(c) The Customer is unresponsive to communication attempts by the Service Provider or our support team for 15 minutes after the scheduled start time
(a) For services with required minimum upfront fees:
(i) The no-show fee shall be equal to the minimum fee already collected at booking
(ii) Any additional amount paid beyond the minimum fee shall be adjusted against future service payments to the Service Provider
(b) For services without minimum upfront fees:
(i) The no-show fee shall be equal to one (1) hour of service at the Service Provider’s standard hourly rate
(ii) This fee shall be charged to the Customer’s payment method on file
(iii) In cases of package or flat-rate services, the fee shall be calculated as one hour of service based on the equivalent hourly rate of the package
(a) The Service Provider must document the no-show by:
(i) Taking a photo or video of the service location (when applicable)
(ii) Maintaining a log of communication attempts
(iii) Immediately reporting the no-show through our platform
(b) Service Providers must wait at least 15 minutes from the scheduled start time before reporting a no-show
(a) The Service Provider fails to arrive at the scheduled service location
(b) The Service Provider is more than 15 minutes late without prior communication
(c) The Service Provider is unresponsive to communication attempts by the Customer or our support team
(a) First Occurrence:
(i) Written warning
(ii) Temporary reduction in search result visibility
(iii) Any minimum fees collected will be refunded to the Customer
(b) Second Occurrence:
(i) 24-hour suspension from accepting new bookings
(ii) Reduced visibility in search results for 7 days
(c) Third Occurrence:
(i) 7-day suspension from the platform
(ii) Required completion of reliability training
(d) Fourth Occurrence:
(i) Account termination may be initiated
(ii) Review for potential permanent platform removal
1.3.1 No-show fees and penalties may be waived in cases of:
(a) Documented emergencies
(b) Severe weather conditions
(c) Platform technical issues
(d) Other circumstances deemed valid by our support team
(a) Submitting relevant evidence within 24 hours of the incident
(b) Providing a detailed explanation of the circumstances
For any questions, clarifications, or assistance related to this Policy, please contact our support team at:
support@allignx.com
By using our Platform, you acknowledge that you have read, understood, and agree to comply with this Cancellation and Refund Policy.
EFFECTIVE DATE: Oct 10,2024
Introduction
Thank you for choosing Allignx (“we”, “us”, “our”). Being a part of the Allignx community means behaving with honesty, respect and kindness to fellow users.
All users (“user”, “you”, “your”) including Professionals, Users, and visitors of the Allignx Platform are required to follow the terms of this Code of Conduct (“Agreement”).
You hereby agree to the following terms as follows:
You agree to be courteous and respectful of others. You shall not use words or share content which may be inflammatory or offensive.
We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law.
Communicating online through text can lead to misunderstandings, so it is important to give other people the benefit of the doubt and be kind in your interactions: sometimes it’s difficult to know or fully appreciate the situation of the person you are communicating with.
We strictly prohibit discrimination, harassment and other forms of bullying including without limits verbal, physical, or visual. If you believe that you are being bullied by anyone, whether by other users or by Allignx personnel, we recommend you to immediately report the incident to us using the contact information given below or contact the appropriate authorities. We will take action against such persons at our sole discretion.
We do not permit you to interact, and carry out/receive services while under the influence of any substances including prohibited or regulated substances and alcohol. Use of drugs and alcohol results in impaired judgement and performance. If you suspect that anyone you come in contact through the Allignx Platform is under influence of any substance or alcohol, please reach out to us immediately upon such discovery or contact the appropriate authorities.
We request all users to make appropriate payments solely through the Allignx Platform. Please do not make any payments outside of the Allignx Platform in any form.
We do not permit users under any circumstances to send threats of bodily harm, whether through the Platform (if applicable) or otherwise via any method including, phone, email etc. Upon our discovery of such an event, we may terminate and permanently ban the user Accounts of such users.
No person shall subject the directors, employees, affiliates, agents, representatives or subcontractors of Allignx and other users of the Allignx Platform to any physical harassment, intimidation, threats, coercion, confinement or use of criminal force, during the course of their business or in connection with the business. Any such act would lead to the consequences mentioned in 10 of this Agreement. This shall be in addition to and without prejudice to all our additional legal remedies.
You are law-abiding and do not participate in, condone or encourage unlawful or potentially harmful activity.
This includes threatening or encouraging suicide or self-harm, as well as breach of copyright, defamation, or contempt of court.
You shall not use the Platform in a way which may be considered a misuse of the services provided by us through the Platform. Please contact us using the information given below if you discover any user misusing the Platform. In such event, we will investigate your report and take appropriate action in our sole discretion in accordance with Section 10 of this Agreement.
We continually strive to improve our services. If you feel that the services provided to you by us or the Professionals is inadequate, please inform us using the contact information given below.
Violations of this Agreement may result in a range of actions, including:
The actions in this Section shall be in addition to and without prejudice to all our additional legal remedies.
The users shall not make any false, negative, critical or disparaging statements, implied or expressed about Allignx, including, but not limited to, management style, methods of doing business, the quality of services, role in the community, or treatment of employees. The users further agree to do nothing that would damage our reputation or good will;
If you have pets or other service animals, please inform the Professionals you engage via the Allignx prior to engaging their services.
This Platform’s spam policy applies only to unsolicited commercial messages sent you. You are not allowed to send spam messages to other Users.
You will help us by reporting comments that you believe have violated this Agreement.
You can report a comment by clicking on “Report” button on the User Profile of the spammer. You can also report spam by sending us an email at: support@allignx.com.
Claims of copyright infringements can be sent to legal@allignx.com .
If one or more provisions of this Agreement is found to be unlawful, void or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Agreement, which will remain in full force and effect.
Please reach out to us at:
E-mail: support@allignx.com
EFFECTIVE DATE: Oct 10, 2024
INTRODUCTION
Welcome to Vin technologies LLC. We are a company based in the USA. These Terms for Service Providers regulate the use and access of the Allignx platform by the Service Providers, and the services offered through the Allignx platform (“Platform”). For the sake of convenience, the term Platform shall also include the services offered through the Platform.
These Terms of Service along with the agreements we make available from time to time on our Platform (Collectively “Terms”) set out the legal obligation vis-à-vis Terms of Service for your interaction and usage of the Platform. By clicking “Accept” when prompted on the Platform or making an Account or, using or accessing the Platform, you understand that you will adhere to these Terms and all other operating rules, policies, and procedures that may be issued periodically on the Platform by us, each of which is incorporated by reference periodically by us. If you do not agree to any of these Terms, please do not use or access the Platform.
By accepting these Terms, you agree that the Terms constitute a binding contract, effective as of the date of first acceptance by you, between Vin technologies LLC (hereinafter referred to as “Allignx”, “we”, “us”, or “our”) and you the service provider (hereinafter referred to as “Service Provider”, “you”, “your”) (each a “Party” to the contract and collectively, the “Parties”).
BY USING THE ALLIGNX PLATFORM, YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST ALLIGNX. THIS MEANS THAT YOU CANNOT BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. ADDITIONALLY, UNLESS BOTH YOU AND ALLIGNX AGREE OTHERWISE, ARBITRATORS MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. WE ARE NOT RESPONSIBLE FOR ANY DISPUTES BETWEEN THE USERS AND THE SERVICE PROVIDERS.
Besides the definitions contained in this section the Terms may contain definitions throughout the main body of the Terms.
As a Service Provider offering paid virtual consulting services through our Platform, you agree to provide accurate, professional, and reliable advice to users based on the information they provide. The fees for your services will be as displayed on the platform and may be subject to change.
Payments for your services will be processed through the Platform in accordance with our payment terms. You are responsible for complying with any applicable tax, legal, or regulatory obligations related to your earnings.
You are solely responsible for the accuracy, quality, and legality of the advice and guidance you provide during consultations. We disclaim any liability for disputes, claims, or outcomes related to your services.
You must clearly communicate any limitations of virtual consultations and, where necessary, advise users to seek in-person or specialized professional assistance.
You are required to adhere to all applicable laws, licensing requirements, and professional standards relevant to your services. Failure to comply may result in suspension or termination of your access to the Platform.
Subject to the Terms, Allignx gives you a limited, revocable, non-sub-licensable, non-exclusive, and non-transferable license to the Platform and Platform Content only for purposes of using the Platform in accordance with these Terms. It is expressly prohibited without the prior express permission from Allignx to use, reproduce, modify, distribute, or store any Platform Content for purposes other than using the Platform consistent with these Terms.
The Term of these Terms begins as soon as you access the Platform and continues as long as you use the Platform. By accessing the Platform, creating an Account, and clicking “accept” whenever prompted means that you’ve officially “signed” these Terms.
Service Providers offer Service Provider Services on the Platform.
You agree that your personal data is collected by us through your consent. Please refer to ourPrivacy Policyto know how we collect and use your personal data.
All claims of copyright infringement shall be sent to legal@allignx.com.
If a Service Request Contract is cancelled by either the User or the Service Provider, theCancellations Policyshall apply.
The Platform may permit you to link to other websites, services, or resources on the Internet, and other websites, services or resources may contain links to the Platform. Also, Platform Content may contain links to other websites, services, or resources on the Internet. When you access third party resources on the Internet, you shall do so at your own risk. These other resources are not controlled by us, and you agree that we shall not be responsible or liable for including but not limited to the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link shall not imply our endorsement or any association in any way between us and their operators. You also agree that we will not be responsible or liable in any case, either directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such website or resource.
THE ABOVE LIST IS NOT EXHAUSTIVE.
We reserve the right to terminate your access to all or any part of the Platform at any point or time, without providing any cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. You may terminate your Account if you wish to do so by placing a request on our Platform. Any such termination shall immediately revoke the license(s) granted by us under these Terms, and you shall effective immediately be prohibited from accessing or using the Platform and Platform Content for any reason. The provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to Licenses, warranty disclaimers, ownership provisions, limitations of liability and indemnification.
To the maximum extent permissible by applicable law, you hereby absolutely release Allignx and its affiliates as well as all other users of the Platform from responsibilities including but not limited to, claims, causes of action, liability, expenses, demands, and/or damages (actual and consequential) of all kinds and nature, known and unknown and claims of negligence, that may arise from the use of or inability to use, or in relation to your use of and/or reliance on the Platform, including any disputes which may arise between users and the acts or omissions of third parties.
THE PLATFORM IS PROVIDED “AS IS,” “AS AVAILABLE” BASIS. THE USE OF PLATFORM IS AT THE USER’S SOLE RISK. THE PLATFORM IS PROVIDED WITHOUT WARRANTY, REPRESENTATION, OR GUARANTEE OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF TITLE OR ACCURACY AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, WITH THE SOLE EXCEPTION OF WARRANTIES (IF ANY) WHICH CANNOT BE EXPRESSLY EXCLUDED UNDER APPLICABLE LAW. ALLIGNX, OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE PLATFORM IS OR WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME, INSTANCE OR LOCATION; (II) ANY DEFECTS MATERIAL OR NOT, OR ERRORS WILL BE CORRECTED; (III) ANY/ALL CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (IV) ANY/ALL INFORMATION IS COMPLETE, ACCURATE, UP-TO-DATE, OR RELIABLE; (V) ANY PARTICULAR SERVICE, CONTENT, OR PRODUCT REFERRED TO IN THE PLATFORM IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU AND/OR YOUR EMPLOYEES; (VI) THAT RESULTS OF USING THE PLATFORM WILL MEET YOUR REQUIREMENTS(VII) THE USE OF THE PLATFORM PROVIDED BY US SHALL COMPLY WITH ANY LAWS, RULES, REGULATIONS, REQUIREMENTS, POLICIES, QUALIFICATIONS, OR BEST PRACTICES, INCLUDING BUT NOT LIMITED TO PRIVACY LAWS, SERVICE PROVIDER LICENSURE, OR REIMBURSEMENT; (VIII) THE USE OF THE PLATFORM SHALL NOT RESULT IN LEGAL DUTIES OR LIABILITY. WE DO NOT GUARANTEE IN ANY INSTANCE THAT ANY PARTICULAR CONTENT OR MATERIAL SHALL BE MADE AVAILABLE THROUGH THE PLATFORM.
You acknowledge and agree that, you shall at all times defend, indemnify, and hold harmless us, our affiliates and each of our and our affiliates’ including but not limited to, respective officers, directors, contractors, employees, agents, suppliers, and representatives against all liabilities, claims, fees, costs, penalties or sanctions, losses, expenses, and interest of any nature, including reasonable attorneys’ fees, arising out of or which may relate to: (a) your use or misuse of, or access to, the Platform; (b)your violation of any privacy, Service Provider, ethics, licensing, or consumer protection laws, rules, or regulations; (c) your misuse of anyone’s private, proprietary, or Personal data; (d) infringement by you (or any third party using your Account or identity in the Services) of any intellectual property or other right of any person or entity; or (e) otherwise in violation of these Terms in any way. It is our right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall assist and cooperate with us in asserting any available defences at your expense, including reasonable attorneys’ fees incurred by us.
THE USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK. IN NO CASE SHALL WE, NOR OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, OR ANY USERS BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH REGARDS TO THE SERVICES FOR: (I) ANY LOST PROFITS, LOSS IN REVENUE, LOSS OF GOODWILL, ANY DATA LOSS, LOSS OF USE, COST OF PROCURING SUBSTITUTE GOODS OR SERVICES, OTHER INTANGIBLE LOSSES, OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, EXEMPLARY, RELIANCE, PUNITIVE, LIQUIDATED, OR ANY SIMILAR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER (HOWEVER ARISING), (II) ANY, VIRUSES, BUGS, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGIN), (III) ANY PERSONAL INJURY OR HARM, INCLUDING DEATH, WHICH IS CAUSED BY YOUR USE OR MISUSE OF THE PLATFORM, (IV) ANY CLAIMS, DEMANDS, OR DAMAGES ARISING OUT OF OR RELATING TO ANY DISPUTE BETWEEN YOU AND ANY OTHER USER OF THE PLATFORM, OR (V) ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF (A) ANY FEES PAID BY YOU FOR USING OF THE PLATFORM DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR (B) $100. REMEDIES UNDER THESE TERMS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS.NOTHING IN THESE TERMS SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THESE TERMS.
We shall have the right to make modifications or replace any of the Terms, or suspend, change, or discontinue the Platform (including but not limited to, the availability of any feature content, or database,) at any time or instance by posting a notice through the Platform. We may also do so by sending you a notice via e-mail, via the Platform, or by any other means of communication. We reserve the right to impose limits on certain features and Platform. We may, if required to do so, restrict your access to parts or all of the Platform without notice or liability. We endeavour to try and provide notice of modifications to these Terms. However, you also agree that it is also your responsibility to take reasonable efforts to be aware of such modifications.
When you continue to use the Platform after notification of any modifications to the Terms shall mean acceptance of those modifications, and those modifications shall apply to your continued use of the Platform going forward. Your use of the Platform is subject to the Terms in effect at the time of such use.
These Terms, the construction and enforcement of its terms and the interpretation of the rights and duties of the Parties hereto shall be governed by the laws of the State of Montana and shall be subject to the jurisdiction of courts in Montana. This Agreement is executed in English language which shall prevail over any translation thereof.
You may contact us through our Platform or the email address given below: Email: support@allignx.com
EFFECTIVE DATE: Oct 10, 2024
INTRODUCTION
Welcome to Vin technologies LLC. We are a company based in the USA. These Terms of Use regulate the use and access of the Allignx platform, and the services offered through the Allignx platform (“Platform”). For the sake of convenience, the term Platform shall also include the services offered through the Platform.
These Terms of Use along with the agreements we make available from time to time on our Platform (Collectively “Terms”) set out the legal obligation vis-à-vis Terms of Use for your interaction and usage of the Platform. By clicking “Accept” when prompted on the Platform or making an Account or, using or accessing the Platform, you understand that you will adhere to these Terms and all other operating rules, policies, and procedures that may be issued periodically on the Platform by us, each of which is incorporated by reference periodically by us. If you do not agree to any of these Terms, please do not use or access the Platform.
By accepting these Terms, you agree that the Terms constitute a binding contract, effective as of the date of first acceptance by you, between Vin technologies LLC (hereinafter referred to as “Allignx”, “we”, “us”, or “our”) and you the user (hereinafter referred to as “user”, “you”, “your”) (each a “Party” to the contract and collectively, the “Parties”).
BY USING THE ALLIGNX PLATFORM, YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST ALLIGNX. THIS MEANS THAT YOU CANNOT BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. ADDITIONALLY, UNLESS BOTH YOU AND ALLIGNX AGREE OTHERWISE, ARBITRATORS MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. WE ARE NOT RESPONSIBLE FOR ANY DISPUTES BETWEEN THE USERS AND THE SERVICE PROVIDERS.
Besides the definitions contained in this section, the Terms may contain definitions throughout the main body of the Terms.
Creating a Service Request: Users have the ability to create a Service Request within the Allignx Platform for a variety of service categories, including but not limited to plumbing, electrical work, and appliance repairs. To initiate a Service Request, users must provide specific details about the service required, which may include a description of the issue, location details, and any other relevant information.
Matching with Service Providers: Once a Service Request is submitted, the Allignx Platform utilizes its matching algorithm to search for and identify available service providers in the user’s vicinity. The Platform ensures that the Service Request is assigned to a qualified Service Provider based on availability, proximity, and expertise. The User agrees to pay all fees as may be displayed on the Platform in order for us to provide you with our services effectively and compensate the Service Providers. The User shall, after assessment of the work to be done by the Service Provider, be provided an estimation for the Service Provider Services. Once the user agrees to the estimated costs provided by the Service Provider, the User shall accept the final estimation before any work commences via the Platform. If the User does not accept the estimation, no further obligations will exist between the parties, and the minimum charges if applicable shall be deducted from the user and provided to the Service Provider for any visit or similar minimum charges as may be notified to you via the Platform, and the Service Provider shall not commence any work. Notwithstanding anything contained herein, the minimum charges are non-refundable unless a refund is provided by us in our sole discretion.
Service Delivery: Upon receiving an assignment, the Service Provider shall visit the user’s specified address at the agreed-upon time to perform the requested Service Provider Services.
Payment: Following the completion of the Service Provider Services, the User is required to make a payment through the Allignx Platform.
Photo Upload: Users shall have the option to upload photographs of the issue that needs to be addressed when creating a Service Request. These images assist the service provider in understanding the problem more accurately and preparing for the service visit.
The formation of a service agreement between the Users and the Service Providers will not, under any circumstances, create any responsibility or liability for Allignx, nor any employment or other relationship between Allignx and the Users or between the Client and the service provider. Users do not have authority to, and may not act as agents for, nor bind or make any representations on behalf of, Allignx (including that service providers may not modify all or any part of our fees).
Allignx is neither responsible nor liable for workers’ compensation or any tax payment or withholding, including but not limited to applicable sales taxes, unemployment or employment insurance, social security contributions, or other applicable payroll withholdings in connection with a User’s use of the Platform, or personal income tax.
Service Providers are independent contractors working directly for the Users, meaning the Users are customers of the Service Providers, not of Allignx with respect to the Service Provider Services.
Subject to the Terms, Allignx gives you a limited, revocable, non-sublicensable, non-exclusive, and non-transferable license to the Platform and Platform Content only for purposes of using the Platform in accordance with these Terms. It is expressly prohibited without the prior express permission from Allignx to use, reproduce, modify, distribute, or store any Platform Content for purposes other than using the Platform consistent with these Terms.
By accessing the Platform, creating an Account, and clicking “accept” whenever prompted means that you’ve officially “signed” these Terms.
You agree that your personal data is collected by us through your consent. Please refer to ourPrivacy Policyto know how we collect and use your personal data.
The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an “App Distributor”) to access our Platform:
You may have the option to pay for in-app purchases through an External Service, such as with your Apple ID or Google account (“your External Service Account”), and your External Service Account will be charged for the purchase in accordance with the terms disclosed to you at the time of purchase and the general terms applicable to your External Service Account. Some External Services may charge you sales tax, which may change from time to time.
If your External Service Purchase includes an automatically renewing subscription, your External Service Account will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, the subscription will automatically continue for the price and time period you agreed to when subscribing.
To cancel a subscription: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Platform from your device.
For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not us. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance athttps://getsupport.apple.com.
Similarly, if you subscribed on Google Play, cancellation is handled by Google. To cancel a purchase made through Google Play, launch the Google Play app on your mobile device and go to Menu > My Apps > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance athttps://play.google.com. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.
If you initiate a chargeback or otherwise reverse a payment made with your External Service Account, we may terminate your Account immediately in our sole discretion, on the basis that you have determined that you do not want our subscription. In the event that your chargeback or other payment reversal is overturned, please contact us using the information at the end of this page. We will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.
If you believe that any content residing on or accessible through the Allignx Platform website or app infringes a copyright, please send a notice of copyright infringement containing the following information to us.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Allignx Platform to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.
Information reasonably sufficient to permit Allignx Platform to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted.
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
If the recipient of a notice of alleged copyright infringement believes that the notice is erroneous or false, and that the allegedly infringing material was removed or access to it was disabled as a result of mistake or misidentification, the recipient may file a counter-notification with Allignx.
A valid counter-notification must include the following information:
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
A statement under penalty of perjury that the recipient has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
A physical or electronic signature of the recipient.
Upon receipt of a counter-notification, Allignx Platform may reinstate the removed material at its sole discretion.
Allignx Platform will provide a copy of the counter-notification to the original complaining party, informing that party that the removed material may be reinstated within 10 business days. Unless the copyright owner files an action seeking a court order against the alleged infringer, the removed material will be reinstated, or access to it restored, within 10 to 14 business days after receipt of the counter-notification.
Please note that filing a false counter-notification may result in legal consequences, including perjury charges.
The Platform may permit you to link to other websites, services, or resources on the Internet, and other websites, services or resources may contain links to the Platform. Also, Platform Content may contain links to other websites, services, or resources on the Internet. When you access third party resources on the Internet, you shall do so at your own risk. These other resources are not controlled by us, and you agree that we shall not be responsible or liable for including but not limited to the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link shall not imply our endorsement or any association in any way between us and their operators. You also agree that we will not be responsible or liable in any case, either directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such website or resource.
We reserve the right to terminate your access to all or any part of the Platform at any point or time, without providing any cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. You may terminate your Account if you wish to do so by placing a request on our Platform. Any such termination shall immediately revoke the license(s) granted by us under these Terms, and you shall effective immediately be prohibited from accessing or using the Platform and Platform Content for any reason. The provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to Licenses, warranty disclaimers, ownership provisions, limitations of liability and indemnification.
To the maximum extent permissible by applicable law, you hereby absolutely release Allignx and its affiliates as well as all other users of the Platform from responsibilities including but not limited to, claims, causes of action, liability, expenses, demands, and/or damages (actual and consequential) of all kinds and nature, known and unknown and claims of negligence, that may arise from the use of or inability to use, or in relation to your use of and/or reliance on the Platform, including any disputes which may arise between users and the acts or omissions of third parties.
THE PLATFORM IS PROVIDED “AS IS,” “AS AVAILABLE” BASIS. THE USE OF PLATFORM IS AT THE USER’S SOLE RISK. THE PLATFORM IS PROVIDED WITHOUT WARRANTY, REPRESENTATION, OR GUARANTEE OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF TITLE OR ACCURACY AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, WITH THE SOLE EXCEPTION OF WARRANTIES (IF ANY) WHICH CANNOT BE EXPRESSLY EXCLUDED UNDER APPLICABLE LAW. ALLIGNX, OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE PLATFORM IS OR WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME, INSTANCE OR LOCATION; (II) ANY DEFECTS MATERIAL OR NOT, OR ERRORS WILL BE CORRECTED; (III) ANY/ALL CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (IV) ANY/ALL INFORMATION IS COMPLETE, ACCURATE, UP-TO-DATE, OR RELIABLE; (V) ANY PARTICULAR SERVICE, CONTENT, OR PRODUCT REFERRED TO IN THE PLATFORM IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU AND/OR YOUR EMPLOYEES; (VI) THAT RESULTS OF USING THE PLATFORM WILL MEET YOUR REQUIREMENTS(VII) THE USE OF THE PLATFORM PROVIDED BY US SHALL COMPLY WITH ANY LAWS, RULES, REGULATIONS, REQUIREMENTS, POLICIES, QUALIFICATIONS, OR BEST PRACTICES, INCLUDING BUT NOT LIMITED TO PRIVACY LAWS, PROFESSIONAL LICENSURE, OR REIMBURSEMENT; (VIII) THE USE OF THE PLATFORM SHALL NOT RESULT IN LEGAL DUTIES OR LIABILITY. WE DO NOT GUARANTEE IN ANY INSTANCE THAT ANY PARTICULAR CONTENT OR MATERIAL SHALL BE MADE AVAILABLE THROUGH THE PLATFORM.
You acknowledge and agree that, you shall at all times defend, indemnify, and hold harmless us, our affiliates and each of our and our affiliates’ including but not limited to, respective officers, directors, contractors, employees, agents, suppliers, and representatives against all liabilities, claims, fees, costs, penalties or sanctions, losses, expenses, and interest of any nature, including reasonable attorneys’ fees, arising out of or which may relate to: (a) your use or misuse of, or access to, the Platform; (b)your violation of any privacy, professional, ethics, licensing, or consumer protection laws, rules, or regulations; (c) your misuse of anyone’s private, proprietary, or Personal data; (d) infringement by you (or any third party using your Account or identity in the Services) of any intellectual property or other right of any person or entity; or (e) otherwise in violation of these Terms in any way. It is our right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall assist and cooperate with us in asserting any available defences at your expense, including reasonable attorneys’ fees incurred by us.
THE USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK. IN NO CASE SHALL WE, NOR OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, OR ANY USERS BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH REGARDS TO THE SERVICES FOR: (I) ANY LOST PROFITS, LOSS IN REVENUE, LOSS OF GOODWILL, ANY DATA LOSS, LOSS OF USE, COST OF PROCURING SUBSTITUTE GOODS OR SERVICES, OTHER INTANGIBLE LOSSES, OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, EXEMPLARY, RELIANCE, PUNITIVE, LIQUIDATED, OR ANY SIMILAR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER (HOWEVER ARISING), (II) ANY, VIRUSES, BUGS, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGIN), (III) ANY PERSONAL INJURY OR HARM, INCLUDING DEATH, WHICH IS CAUSED BY YOUR USE OR MISUSE OF THE PLATFORM, (IV) ANY CLAIMS, DEMANDS, OR DAMAGES ARISING OUT OF OR RELATING TO ANY DISPUTE BETWEEN YOU AND ANY OTHER USER OF THE PLATFORM, OR (V) ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF OR GREATER THAN ANY FEES PAID BY YOU FOR USING OF THE PLATFORM DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD. REMEDIES UNDER THESE TERMS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS. NOTHING IN THESE TERMS SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THESE TERMS.
We shall have the right to make modifications or replace any of the Terms, or suspend, change, or discontinue the Platform (including but not limited to, the availability of any feature content, or database,) at any time or instance by posting a notice through the Platform. We may also do so by sending you a notice via e-mail, via the Platform, or by any other means of communication. We reserve the right to impose limits on certain features and Platform. We may, if required to do so restrict your access to parts or all of the Platform without notice or liability. We endeavour to try and provide notice of modifications to these Terms. However, you also agree that it is also your responsibility to take reasonable efforts to be aware of such modifications.
When you continue to use the Platform after notification of any modifications to the Terms shall mean acceptance of those modifications, and those modifications shall apply to your continued use of the Platform going forward. Your use of the Platform is subject to the Terms in effect at the time of such use.
These Terms, the construction and enforcement of its terms and the interpretation of the rights and duties of the Parties hereto shall be governed by the laws of the state of Montana and shall be subject to the jurisdiction of courts in Montana. This Agreement is executed in English language which shall prevail over any translation thereof.
You may contact us at:
EFFECTIVE DATE: Oct 10, 2024
introduction
Thank you for choosing Allignx (“Allignx” “we”, “us”, “our”)! This Acceptable Use policy (“Agreement”) is an integral part of the Terms. This Agreement is between us and you the users (“user” “you” “your”) who avail our services through the Allignx website, mobile application(s), and software connected or in relation thereto (“hereinafter referred to as the “Platform”).
Our AI services are intended for informational purposes only, the advice or solutions generated by the AI are not guaranteed to be accurate, comprehensive, or suitable for every situation.
We do not replace professional repair services or advice. Users should exercise their own judgment and, where necessary, consult qualified professionals for repair or maintenance tasks.
Users are solely responsible for applying any advice or suggestions provided by the AI. We are not liable for any damage, injury, or loss resulting from reliance on or implementation of AI-generated recommendations.
We expressly disclaim any liability for:
Improper or unsafe application of AI-provided guidance.
Incomplete or incorrect instructions due to user input errors or specific circumstances.
Any consequential damages or indirect losses related to the use of the AI for repair tasks.
Users must ensure compliance with all relevant local laws, safety guidelines, and regulations while undertaking any repair or maintenance task based on AI-generated recommendations.
You may contact us at: support@allignx.com
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